Royal Bank of Scotland Customer Service Contact Number 0345 724 2424 (2023)

FAQs

How do I contact RBS customer services? ›

18001 0800 404 6160. Lines open 24/7.

Write to us

Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard®, call us at (888) 288-1843. If you have a GoBank Visa® Debit card, call us at (888) 280-8260. If you have an Uber Visa Debit Card, call us at (888) 272-4395.

0345 721 3141

Bank of Scotland / Customer service

24 hour Automated Phone Banking System means any device, capable of providing voice response to a Cardholder's request for services, by the use of a TIN or otherwise.

When we place a restriction on your card, you may receive text messages, automated calls & voicemails from our dedicated fraud team to try and contact you as quickly as possible to check your recent activity.

What time can I call the Royal Bank of Scotland? ›

Available Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year's Day and Easter Sunday).

Some banks let you send secure online messages to customer service. These messages are simple emails that can only be accessed through online banking. It's great, if you don't need assistance immediately. Live chat is the middle option between a phone call and an email.

Dial 0, *, or # multiple times. This can take you straight to an operator on some systems. Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”

If you have a complaint regarding Serve, contact the Serve customer service division by calling 1-800-954- 0559. If you have a complaint regarding Bluebird, Target Prepaid REDcard, or Gift Card, call us at 1-877-297-4438.

A Customer Number is typically assigned and provided to you at account opening, and is used to enroll your accounts for Online Banking.

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

It costs the same as ringing a regular UK landline. And if you have any inclusive minutes in your phone package, either landline or mobile, you can use them to call 0345 numbers free of charge.

Are 0800 and 0345 numbers free? ›

If you're a consumer or small business customer, calls to 0800, 0808 and 116 numbers are free from your mobile and landline. Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number.

How much calls to 03 numbers cost. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number. They must also count towards any inclusive allowances in the same way as calls to 01 and 02 numbers. These rules apply to calls from any type of line including mobile, landline or payphone.

Apps That Give Out Free Phone Numbers

Google Voice is one example, but there are many others that will give you a real phone number to make and receive internet calls. For example, you can download the FreedomPop app, the TextNow app, or the TextFree app from their respective websites.

To call Scotland from the US, just follow these dialing instructions: First dial 011, the US exit code. Next dial 44, the Scotland/UK country code. Then dial the 2-5 digit area code plus the local number for a total of 10 digits.

Calls to numbers beginning 0800 and 0808 are free from all landlines and mobiles. Yep, free! However, numbers such as 0844, 0845, 0870 and 0871 are more costly to ring, whether you're calling from a landline or mobile. Numbers starting with 09 are typically the most expensive.

The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

The system is available on all days on 24x7x365 basis. There is real time transfer of funds to the beneficiary account. The remitter need not use a physical cheque or a demand draft. The beneficiary need not visit a bank branch for depositing the paper instruments.

Convenience is a major advantage of online banking. Basic banking transactions such as paying bills and transferring funds between accounts can easily be done 24 hours a day, seven days a week, wherever a consumer wishes.

It's not uncommon for your bank to try and contact you. But sometimes those emails and phone calls are just scammers using the trust you have in your bank to con you out of your money.

Remember that a genuine bank will never call you out of the blue to ask for your PIN, full password or to move money to another account. If you feel something is suspicious or feel vulnerable, hang up and then call your bank or card issuer on their advertised number to report the fraud.

Can I call my bank if I got scammed? ›

Did a scammer make an unauthorized transfer from your bank account? Contact your bank and tell them it was an unauthorized debit or withdrawal. Ask them to reverse the transaction and give you your money back.

24/7 Live Support

Whether it's noon or midnight, you have immediate access to our Advice Centre representatives.

REGULATORY INFORMATION

In the UK, RBC I&TS operates through RBC Investor Services Trust, UK Branch & Royal Bank of Canada, London Branch, authorised and regulated by the Office of the Superintendent of Financial Institutions of Canada.

The most common reason banks put a hold on funds in your account is to ensure that a check clears. Putting it simply, they want to make sure they receive the appropriate funds before these funds are made available to you.

Call your bank and ask for your account number

A customer service representative at your bank can provide you with your account number. The representative will likely ask a few security questions to verify your identity before providing the information.

You can use Wi-Fi calling on your Android or iPhone to make calls using Wi-Fi rather than your cellular network.

Over the phone

Call our Telephone Banking Service on 0800 072 8668. If you're outside the UK, call us on +44 0131 278 3729.

Available Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year's Day and Easter Sunday).

How do I call a toll free number from a bank? ›

0345: Calls to 0345 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.

If you are calling from a landline, your phone provider may include free calls to landline numbers as part of your monthly phone package. The same applies to calls from mobile phones. If you have free minutes included in your phone plan, you will be able to use these minutes to call all 0345 numbers.

The cost of calling 0345 numbers – as well as all 03 numbers – is regulated by Ofcom. Legilsation states that 03 numbers should not be charged at anything more than the cost of a local call. This equates to the same cost as calling any 01 or 02 number.