Royal Bank of Scotland Head Office Address, Email Address and Contacts (2023)

Royal Bank of Scotland Contact Number, Email Address, Toll Free Number and more information given here. It is one of the largest banks in the United Kingdom, often abbreviated as RBS. The bank is working as a subsidiary under the Royal Bank of Scotland Group plc. It is also one of the oldest banking companies in the UK, founded in 1727. The bank is headquartered in Edinburgh, United Kingdom.

They offers various products, such as insurance, savings account, credit cards, Overdrafts, mortgage loans, bank accounts, and much more. So, let’s see their important contact information!

RBS Emergency Contacts in UK and Overseas

If you are in emergency and want to contact RBS, please use the following phone numbers while you are in the UK and overseas. If the bank didn’t hear from you, they might contact you through the mail to get in touch with them.

  • Overseas: +44 131 3397 609
  • United Kingdom: 0800 023 4540

RBS Lost Card, Damaged Card or Stolen Card Helpline Numbers

The situation becomes very difficult when we lost our card including debit card or credit card. The same also applies to damaged card and stolen card. In this situation, please contact Royal Bank of Scotland as soon as possible straight away.

Lost / Stolen Credit Cards

The following phone numbers are available to assist the customers in this situation.

  • Minicom: 0800 917 0526
  • Overseas: +44 1268 500 813
  • UK: 0370 600 0459 (24 hours)

Lost / Stolen Debit Cards

The following contact numbers are useful to get assistance from the bank in situation of lost / stolen debit cards.

  • Minicom: 0800 917 0526
  • Overseas: +44 1268 500 813
  • UK: 0370 600 0459 (24 hours)

Report Fraud to RBS

If you are suspicious of any wrong activity in your bank account with RBS, please contact the bank immediately. To confirm your identify, the customer support executive will ask you some security questions / secret questions. The following are useful phone numbers to report fraud to the Royal Bank of Scotland.

Current Accounts – Reporting Fraud

The following phone lines are available Monday to Friday between 8am to 8pm. On Saturday, these phone lines will be available from 8am to 6pm. On Sunday, these phone lines will be available from 9am to 5pm.

(Video) Royal Bank of Scotland e-mail

  • Outside these hours, call: 0370 600 0459
  • UK: 0800 161 5150
  • Overseas: +44 125 230 8047

Business Accounts (For Reporting Fraud)

If you are holding business account with the bank, please use the following phone numbers to report fraud to the Royal Bank of Scotland. These phone lines are available from Monday to Friday between 8am to 8pm. On Saturday, these numbers will be available from 8am to 6pm. On Sunday, these phone lines will be available with reduced working hours i.e. 9am to 5pm.

  • Overseas: +44 125 230 8047
  • UK: 0345 300 3986

Report Fraud – Credit Cards (Personal Credit Cards, 24×7)

If you are holding a personal credit card with the bank, please use following phone numbers to report a fraud or suspicious activity.

  • Overseas: +44 345 300 4350
  • UK: 0800 161 5153

Report Fraud – Business Credit Cards (24×7 Helpline)

If you are owner of business credit card, you can report any fraud or suspicious activity to the following customer support number. These lines are available 24 hours a day and only applicable for the reporting fraud purpose.

  • Overseas: +44 345 300 4351
  • UK: 0800 161 5164

Royal Bank of Scotland Application Helpdesk Phone Numbers/Contacts

If you are a new customer or existing one and have questions related to Credit Card, Current Account, Overdraft, Savings, and Loan application, please contact at the below numbers:

  • Minicom: 0800 027 1398
  • UK: 0345 3030 344

Please PRESS Option 4 for Credit Card. PRESS Option 3 for Loan or Overdraft. PRESS Option 2 for Current/Savings account.

These phone lines (contact numbers) are available from Monday to Friday between 9am to 7pm. On Saturday, these lines will be available with reduced hours, 9am to 1pm. Closed on Sunday.

Mortgage Application Helpline Numbers

If you are interested in mortgage with the Royal Bank of Scotland, please contact at the below phone numbers to process further. You can also get more information about mortgage application from the same number. These phone numbers are available between 8am to 8pm (Monday to Friday), and 9am to 4pm (Saturday and Sunday).

  • Minicom: 0800 404 6160
  • Overseas: +44 121 629 0739
  • UK: 0800 056 0567

RBS Business Customers Contact Numbers / Phone Numbers

The Royal Bank of Scotland treats their business customers at the highest level with best satisfaction. If you have any query, question or concern, please call at the below phone numbers to avail help from business team 24×7.

(Video) How Royal Bank of Scotland Identifies Fraud in the Contact Center Results by the Numbers

  • Minicom: 0800 404 6160
  • Overseas: +44 118 373 2181
  • UK: 0345 600 2230.

Royal Bank of Scotland Credit Cards Helpline Numbers

Personal Credit Card Customer Care Numbers

RBS has a good market share in credit cards. If you are holding personal credit card and looking for customer support, please reach out at the below phone numbers which are available 24×7 for all.

  • Minicom: 0800 141 3999
  • Overseas: +44 1268 508018
  • UK: 0370 907 0010

Business Credit Card Customer Support Numbers

If you are holding business credit card from the Royal Bank of Scotland, please reach out to the following numbers in case of any help. These lines are available from Monday to Friday between 8am to 6pm. On Saturdays, these lines will be available between 9am to 1pm.

  • Minicom: 0800 404 6160
  • Overseas: +44 370 154 1234
  • UK: 0370 154 1234

BusinessOne Customers

If you are a customer with BusinessOne account, please reach out to the following numbers between 8am to 6pm (Monday to Friday) and 9am to 1pm (Saturdays)

  • Minicom: 0800 404 6160
  • Overseas: +44 345 300 8460
  • UK: 0345 300 8460

RBS Insurance Helpline Numbers

Home Insurance Phone Numbers

If you are a customer of home insurance and looking for help or guide from the bank, please reach out to the following phone number to talk with Royal Bank of Scotland Home Insurance:

  • Phone: 0345 246 0452

These phone lines are available from 8am to 8pm (Monday to Friday), and 9am to 5pm (Saturdays). These lines are also available on bank holidays from 9am to 5pm excluding important holidays Easter Sunday, Christmas Day, New Year’s Day, and Boxing Day.

Life Insurance Contacts

If you are looking for life insurance information, helpline or want to know something specific, please use their helpline number. This helpline number is applicable to existing and new customers as well. Please contact at the below number:

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  • Contact AIG: 0330 390 0512

This phone is available from 8am to 7pm (Monday to Friday) and 10am to 3.30pm (Saturday)

RBS Membership Services and MyRewards

If you are looking for more information about your account benefits, MyRewards, and more, please call at the accounts helpline numbers below:

Silver Accounts

The given below phone lines are available from 8am to 8pm, Monday to Friday, Sat. 9am to 5pm.

  • Minicom: 0370 600 0856
  • Overseas: +44 2392 666 062
  • UK: 0345 607 5154

Platinum Accounts

The given below phone lines are available from 8am to 8pm (Monday to Friday) and 9am to 5pm (Saturdays). Most of information about these accounts are available in your personal account. You can also call for further info:

  • Minicom: 0370 600 0856
  • Overseas: +44 2392 668 827
  • UK: 0345 609 0456

Black Accounts

The following phone numbers are available for black accounts from 8am to 10pm between Monday to Sunday. Please describe your query or concern to the operators / executives:

  • Minicom: 0370 600 0856
  • Overseas: +44 2392 668 814
  • UK: 0345 266 8801

RBS Mortgages and Loans

If you are a new customer or existing one, please make your call to the following contact numbers for questions related to Mortgages and loans. These phone lines are available from 8am to 8pm (Monday to Thursday), and 8am to 6pm (Friday) and 9am to 4pm (Saturday). Please use these phone lines for General Mortgage questions only.

  • Minicom: 0800 404 6160
  • UK: 0800 056 3220

Questions about your Royal Bank mortgage

If your question is related to Royal Bank mortgage, please reach out to the following phone numbers from 8am to 8pm (Monday to Thursday) and 8am to 6pm (Friday). On Saturday, these lines are available from 9am to 4pm.

(Video) Royal Bank Of Scotland Digital Banking Login 2021 | Royal Bank Of Scotland Online Account Sign In

  • Minicom: 0800 404 6160
  • Overseas: +44 121 629 0739
  • UK: 0800 056 0567

RBS Loans

If you are looking for loans from the bank and have questions such as interest rate, processing fee, duration in sanctioning loan, and other questions about personal loans, please check below number. These phone numbers are available from 8am to 8pm (Monday to Friday), 9am to 3pm (Saturdays and Bank Holidays)

  • Minicom: 0800 404 6160
  • UK: 0800 148 8331

If you are existing customer with loan, please find below phone numbers. These are important phone lines available from Monday to Friday (8am to 8pm), and Saturdays (9am to 3pm).

  • Mincom: 0800 404 6160
  • UK: 0345 030 3216

RBS Premier Customers

If you are a customer with RBS and don’t have a Premier Banking Manager, please reach out to the following phone numbers:

  • Minicom: 0800 404 6160
  • Overseas: +44 131 549 8888
  • UK: 03457 24 24 24

If you are currently having a Premier Banking Manager, please see contacts below for help and guide:

  • Minicom: 0800 027 1398
  • Overseas: +44 131 278 3507
  • UK: 0333 202 3332

RBS Telephone Banking and general enquiries for personal accounts

If you are looking for help from the Royal Bank of Scotland related to personal accounts or telephone banking, please check phone numbers below:

  • Minicom 0800 404 6160
  • Overseas: + 44 131 549 8888
  • Phone Number: 03457 24 24 24 (for UK)

Read Also: Lloyds Banking Group Head Office

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(Video) Royal Bank of Scotland Discusses How Fraud is Perpetrated in the Contact Center

FAQs

Is there an email address for Bank of Scotland? ›

If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address.

How do I contact the Royal Bank of Scotland? ›

Call Telephone Banking
  1. Call us on: 03457 242 424.
  2. Overseas: 0131 549 8888.
  3. Relay UK 18001 03457 242 424.

Where is Royal Bank of Scotland head office? ›

The historic RBS head office building is located off St Andrew's Square in Old Town, Edinburgh.

How do I make a formal complaint to RBS? ›

You can phone them on 0800 023 4 567, 0300 123 9 123 or 0207 964 1000. You can also email them at complaint.info@financial-ombudsman.org.uk.

Can you email RBC? ›

Anytime you're signed into RBC Royal Bank Online Banking, you can send us questions or account requests through your Message Centre, an area from which you can send and receive email for any banking inquiries, privately and securely.

Can I send an email to my bank? ›

You can encrypt your emails, use a VPN, and use military-grade anti-malware, but your emails can still become compromised. Officially, it really isn't a good idea to send your banking details through email.

How do I contact my bank? ›

Finding the right phone number

You can usually find it on your bank's website on the “Customer Service” or “Contact Us” page. Also check for this number on your paper checks or the back of your credit card. It's generally a good idea to find a more specific and local number than the general customer service line.

How do I talk to a live representative at a bank? ›

You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard®, call us at (888) 288-1843. If you have a GoBank Visa® Debit card, call us at (888) 280-8260. If you have an Uber Visa Debit Card, call us at (888) 272-4395.

How do I contact bank without calling? ›

Some banks let you send secure online messages to customer service. These messages are simple emails that can only be accessed through online banking. It's great, if you don't need assistance immediately. Live chat is the middle option between a phone call and an email.

Is Royal Bank of Scotland the same as Bank of Scotland? ›

The Royal Bank of Scotland has around 700 branches, mainly in Scotland, though there are branches in many larger towns and cities throughout England and Wales. The bank is completely separate from the fellow Edinburgh-based bank, the Bank of Scotland, which pre-dates the Royal Bank by 32 years.

Who is the director of Royal Bank of Scotland? ›

RBS appoints Alison Rose as Chief Executive Officer and Executive Director. The Royal Bank of Scotland Group plc (RBS) today announces the appointment of Alison Rose as Executive Director and Chief Executive Officer (CEO).

Who is the manager of Royal Bank of Scotland? ›

Oliver Holbourn. Oliver is currently Chief Executive Officer of RBS International.

How do I email a complaint to the bank? ›

You can raise your grievance on the Digital Complaint Management System (CMS) Portal: https://cms.rbi.org.in/cms/IndexPage.aspx. This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.

What if bank is not responding to complaint? ›

One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one's complaint, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.

What email does RBC use? ›

RBC Secure Email employs the Cisco Registered Envelope Service (CRES) to protect outbound email with encryption. This solution is integrated into the Cisco email infrastructure which manages all inbound and outbound email across RBC.

How do I send a message to RBC? ›

Send a Secure Message to RBC.
  1. You must be logged into RBC Digital Banking.
  2. From the main menu, select "Messages" if using a computer or "Secure Messages" if using a mobile device.
  3. You can view Inbox, Sent Messages and Archives.
  4. Select "Compose" if using a computer or click on the pen icon if using a mobile device.

How do I contact RBC from UK? ›

Canadian RBC company: 1-800-769-25111-800-769-2511. 1-800-769-25551-800-769-2555 (online services)
...
Contact Us.
Canada:
International (British Isles):
Experian+44-844-481-8000+44-844-481-8000
dialing from outside the UK
0844-481-80000844-481-8000
17 more rows

How do I email my bank details? ›

4 Answers
  1. Type your bank details in a text file and ZIP it up with encryption (you can use AES-256 bit encryption which I believe offers a good enough protection)
  2. Send your password to the ZIP file in a separate email.
12 Jul 2016

What email should I use for banking? ›

Rules of a Classified Email Address

Use your classified email address for accounts where high security is a must – banks, brokers, etc.. (not credit cards!) Only use your classified email in your strict circumstances, never elsewhere.

Should I email bank details? ›

If account details are sent by email, there's a risk your email could be intercepted and your payment instructions revised to redirect funds into the wrong hands.

Who do I contact if I have issues with my bank? ›

File a Complaint With the Consumer Financial Protection Bureau. If contacting your bank directly does not help, you can complain to the Consumer Financial Protection Bureau (CFPB) about: Checking and savings accounts. Credit cards.

Can you give bank details over the phone? ›

Is it secure to provide debit card information over the phone? Generally speaking – yes. debit cards (and credit cards for that matter) as well as reputable merchants employ a number of technologies that greatly increase the security level when making payments over the phone.

What is the customer access number? ›

Your Customer Access Number (CAN) is the number you were given when you first registered to use online services with Centrelink and the Family Assistance Office.

How do I get a live person on the phone? ›

TIPS FOR GETTING TO A HUMAN:
  1. Dial O, or try multiple zeros.
  2. You can add the # key or the * key before and after a 0.
  3. Dial multiples of other numbers 1111, 2222, 3333, 4444, etc.
  4. Being silent sometimes works (believe it or not some people still have rotary phones)
  5. Speak non-sensible phrases to confuse computer.

How can I speak to a representative immediately? ›

Dial 0, *, or # multiple times. This can take you straight to an operator on some systems. Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”

How do I connect to live agent? ›

For any questions, don't hesitate to get in touch with us via support@liveagent.com or live chat (click the button "Online help").

What is the best time to call a bank? ›

The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

Can you text your bank? ›

Never send your full bank account number (or any other private information, like your password or PIN) via text message. Check text messages for your bank's unique short code, the "return address" phone number that identifies official messages.

Why do banks keep you on hold for so long? ›

The most common reason banks put a hold on funds in your account is to ensure that a check clears. Putting it simply, they want to make sure they receive the appropriate funds before these funds are made available to you.

Which banks are linked to Royal Bank of Scotland? ›

  • NatWest.
  • Royal Bank of Scotland.
  • Ulster Bank.
  • Coutts.
  • Drummonds.

Is there a free phone number for RBS? ›

What is Royal Bank of Scotland now called? ›

Royal Bank of Scotland | Our brands | NatWest Group. Find out more about our Board of Directors and Executive management team, and view key governance documents. We are a relationship bank for a digital world. Our purpose is to champion potential, helping people, families and businesses to thrive.

Who do I complain to at Bank of Scotland? ›

Call our Customer Service Team on 0345 606 1188 or +44 113 292 0805 if calling from abroad, Monday to Friday, 8.00am-9.00pm. Write to us at the following address: Customer Relations, Bank of Scotland Share Dealing, Lovell Park Road, Leeds LS1 1NS. We take all complaints seriously.

Who is the Chief Executive Officer for RBS International? ›

Olly Holbourn (pictured), current Director of Strategy and Ventures at NatWest Group, will be taking on the role of CEO for RBS International.

Is Royal Bank of Scotland a good company to work for? ›

Royal Bank of Scotland is an excellent opportunity for all aspirants.. Indeed a great place to work.

Why did Royal Bank of Scotland collapse? ›

Royal Bank of Scotland came to the brink of collapse in 2008 after a global acquisition spree that briefly made it the world's biggest bank but also left it heavily exposed to risky loans in the U.S.

Is Royal Bank of Scotland part of Lloyds? ›

unprecedented turbulence in the global financial markets, HBOS plc was acquired by Lloyds TSB. The new company, Lloyds Banking Group plc, immediately became the largest retail bank in the UK. Its registered office, and Scottish headquarters, is the historic Bank of Scotland building on The Mound, Edinburgh.

How do I write a good email complaint? ›

How to write an email complaint
  1. Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email. ...
  2. Describe the issue. ...
  3. Attach supporting documentation. ...
  4. Explain the impact. ...
  5. Name your resolution desires. ...
  6. Make final formatting edits.

How do you address an email to customer service? ›

It can be as simple as “Dear Customer Service Team.” Try to find a name to insert in your greeting.

How do you address an email to a bank manager? ›

If you know your bank manager, you can write directly by name. (Dear Mr. / Dear Ms. XX and end with Yours sincerely). If you don't know the name, write “Dear Sir / Dear Madam” and end with “Yours faithfully”.

How quickly should a bank respond to a complaint? ›

The complaints process

If you can't find information about the company's complaints process, ask them to send it to you. Follow each stage of the complaints process. The bank or building society must investigate your complaint and give you a clear answer within eight weeks.

How do you write a strongly worded letter of complaint? ›

How to write an effective complaint letter
  1. Be clear and concise. ...
  2. State exactly what you want done and how long you're willing to wait for a response. ...
  3. Don't write an angry, sarcastic, or threatening letter. ...
  4. Include copies of relevant documents, like receipts, work orders, and warranties.
4 Sept 2015

How long does a bank have to respond to a complaint? ›

A business has eight weeks to consider your complaint and give you a "final response".

What are the most common complaints? ›

10 common customer complaints
  • Product is out of stock. ...
  • Broken/defective product. ...
  • Product doesn't meet expectations. ...
  • Preferred payment not accepted. ...
  • Long hold times. ...
  • Disinterested customer service. ...
  • Having to restate the issue. ...
  • Issue not resolved on first call.
5 May 2022

What are examples of complaining? ›

to express dissatisfaction, pain, uneasiness, censure, resentment, or grief; find fault: He complained constantly about the noise in the corridor. to tell of one's pains, ailments, etc.: to complain of a backache. to make a formal accusation: If you think you've been swindled, complain to the police.

How do I write a professional complaint? ›

How to Make a Formal Complaint at Work
  1. Put Your Complaint in Writing. Draft a letter or a formal paper that details your complaint and address it to the head of your company's human resource department. ...
  2. Submit Your Complaint. ...
  3. Schedule a Meeting. ...
  4. Contact the External Agencies.

How do I email Boi? ›

For general query or enquiry, customers can email the bank representatives on the given below email ID: BOI[dot]CallCentre[at]bankofindia[dot]co[dot]in. For issues regarding credit or debit cards, customers can mail their queries on the given below email ID: boi[dot]customerservices[at]oberthur[dot]com.

Can I get a .scot email address? ›

Yes! If you have a . scot domain and your web host offers this service then you can set up a . scot email address or addresses with your own domain.

Can I text the bank? ›

Never send your full bank account number (or any other private information, like your password or PIN) via text message. Check text messages for your bank's unique short code, the "return address" phone number that identifies official messages.

How can I talk to bank customer care? ›

Bank of India Customer Care
  1. 1800 220 229 – Toll-free.
  2. 1800 103 1906 – Toll-free.
  3. Credit Card Customer Care.
  4. 1800 220 088 - Toll-Free.
  5. Hot Listing (Deactivating Credit Card) - Toll-Free: 1800 220 088, Chargeable: (022)40426005/40426006.
  6. Toll-free: 1800 425 1112.
  7. Additional Read: Bank of India Home Loans.

How do I email a bank mobile? ›

  1. BankMobile Personal Loans. By Phone. 1-833-200-0791. Hours of Operation: 6:00 AM to 5:00 PM PT, By Email. ...
  2. Higher Education Platform. By Phone. 1-866-663-2228. Hours of Operation: 8am – 11pm ET. Support@BankMobileDisbursements.com.
  3. BMTX Inc. Corporate Contact Info. By Phone. 1-877-327-9515. By Email. support@bankmobilehelp.com.

What is a bank customer number? ›

A Customer Number is typically assigned and provided to you at account opening, and is used to enroll your accounts for Online Banking.

How do you write a good letter of complaint? ›

Tips for writing a successful complaint letter
  1. Structure. ...
  2. Address the letter to a real person. ...
  3. Be honest and straightforward. ...
  4. Maintain a firm but respectful tone, and avoid aggressive, accusing language. ...
  5. Include your contact information. ...
  6. Tell them what you want. ...
  7. Do not threaten action. ...
  8. Keep copies and records.

How do I get a UK email address? ›

If you're wondering how to get a co.uk email address for your business, there are two main ways to go about it. You can create a business email with your web hosting provider or get a paid plan from an email service. Either way, you'll have a branded email address that promotes your services and is easier to remember.

How do I email the First Minister of Scotland? ›

Read the First Minister's biography. Find out more about the history of the office of the First Minister. Get in touch with the First Minister: firstminister@gov.scot.

Is an email legally binding in Scotland? ›

Subject to some exceptions, electronic signatures are valid under Scots law. This is because under the Requirements of Writing (Scotland) Act 1995 only certain categories of document need to be in writing. So most documents do not legally require a signature at all.

How do you reply to a bank message? ›

Reply to an Online Banking Message
  1. Click Customer Service menu. ...
  2. Click the View Messages link. ...
  3. Click the subject line of the message to which you want to reply. ...
  4. Read the message.
  5. Click Reply. ...
  6. If the message is about a specific account, select the account.
  7. To attach a file to a message: ...
  8. Enter the message.

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